Data protection and privacy

Understanding Our Privacy Practices

This section clarifies our approach to handling the personal information of our website visitors and service users, including the collection, use, and protection of such data.

- 1 - Information We Obtain

The personal information collected and held about you includes but is not limited to:

your name, address, email address, age, gender, tax file number, citizenship, contact information;
payment details, such as your credit card details;
details of service or product undertaken with us;
other information provided voluntarily by you, for example in response to surveys or competitions.

Policy detail

How do we collect your personal information?

We collect personal information about you in a number of ways, including:

directly from you, for example when you:
Order our service or product;
provide information to us in person or by phone, email, in an application form;
submit information through our websites; and

from third parties, such as:

Organisation's commercial partners;
other government departments and agencies;
social media sites such when you contact or otherwise engage with Organisation through these social media sites; and

Where we engage with you multiple times over a short period in relation to the same matter, we may not provide you with a separate notice about privacy each time we engage with you.

- 2 - Procedures for Your Data Utilization

We use your personal data for the following purposes:

Identification and authentication: We use your identification information to verify your identity when you access and use our Services and to ensure the security of your personal data. This is so we can comply with our contractual obligations to you.
Operating the Services: We process your personal data to provide the Services you have requested. This is so we can comply with our contractual obligations to you.
Improving our Services: We analyze information about how you use our Services to provide an improved experience for our customers of all our Services, including product testing and site analytics. It is in our legitimate business interests to use the data provided to us for this purpose, so we can understand any issues with our Services and improve them.
Communicating with you: We use your personal data when we communicate with you, for example, if we are providing information about changes to the terms and conditions; if you contact us with questions throughout the application process; or for sending you newsletters and publications. It is in our legitimate interests that we are able to provide you with appropriate responses and provide you with notices about our Services.
Marketing: We use your personal data to build a profile about you and place you into particular marketing segments in order to understand your preferences better and to appropriately personalize the marketing messages we send to you. It is in our legitimate interest to provide more relevant and interesting advertising messages. Where necessary or required by law, we will obtain your consent before sending such marketing messages.
Exercising our rights: We use your personal data to exercise our legal rights where it is necessary to do so, for example, to detect, prevent and respond to claims of fraud, intellectual property infringement claims or violations of law or our standards of conduct, university policies, or our terms of use.
Complying with our obligations: We process your personal data to, for example, carry out fraud prevention checks or comply with other legal or regulatory requirements, as required by law.
Customizing your experience: When you use the Services, we use your personal data to improve your experience of the Services, such as by providing interactive or personalized elements on the Services and providing you with content based on your interests. It is in our legitimate interests to provide you with a customized experience.
Keeping our records accurate and up-to-date: This processing is necessary to comply with legal obligations and to serve our legitimate interests in efficient management and administration.

In addition, we may use your sensitive personal data for these and other purposes, including:

Statistical reporting: Information revealing racial or ethnic origin that may be voluntarily disclosed during the application process may be used for purposes of statistical reporting related to diversity and/or to comply with legal or regulatory requirements.

We may also anonymize your personal data in such a way that you may not reasonably be re-identified by us or any other party, and we may use this anonymized information for any purpose.

- 3 - Third-party Data Procedures

Users may be required to provide contact details such as name, email address, and phone number. This information may be used by our company to send promotional materials, offers, and other relevant information. We may also promote third-party information, products, and services that we believe are beneficial to our users. However, users' personal information will not be shared with these third parties. Any personal information disclosed on third-party websites is not under our control and we are not responsible for any loss of privacy resulting from such disclosures.

- 4 - Information Security Policy

The Company is committed to protecting personal information which it collects.
The Company adopts the requirements of the APP as reflected in this policy.
The Company will only collect:
- (a) personal information (including sensitive information):
- (i) by lawful and fair means; and
- (ii) from the individual to whom the information relates, unless the University is required or authorised by law to collect the information from another person;
- (b) personal information (other than sensitive personal information) if:
- (i) the information is reasonably necessary for, or directly related to, one or more of the Company’s functions or activities; or
- (ii) the University is required to collect the information by, or is provided with, the personal information under, an Australian law; and
The Company will store personal information securely. The Company will take reasonable steps to protect personal information from misuse, interference, loss or unauthorised access, modification or disclosure.
Access to personal information will only be provided to Company Council members, employees, contractors who require access to the information to undertake their role at the Company.

- 5 - Links to Non-Affiliated Websites

Our Site includes links to websites operated by third parties, which are maintained and controlled by others. These links are included for your convenience and do not constitute an endorsement of the websites or the content therein. We do not have control over the privacy practices or content of these websites and do not make any representations regarding their accuracy or reliability. Accessing third-party websites through links on our Site is done at your own risk, and you should read their privacy policies to understand how your personal information will be handled.

- 6 - Privacy Notice Adjustments

We reserve the right to make changes to this Privacy Policy at any time by posting a new version on our site. The new version will become effective on the date it is posted, which will be listed at the top of the page as the new Effective Date. We encourage you to review this Privacy Policy regularly to stay informed of updates that affect you.

- 7 - Your Rights to Personal Data Access and Control

Under the prevailing law, you are entitled to:

Verify whether we hold personal data about you.
Access and obtain information about the personal data we keep about you.
Receive copies of the personal data we maintain.
Update and rectify inaccuracies in your personal data.
Object to the processing of your personal data.
Have your personal data blocked, anonymized, or deleted, as deemed appropriate.
The right to access your personal data may be constrained in some scenarios by local legal requirements. For exercising these rights, please reach out to us via email.

- 8 - Data and Privacy Regulatory Compliance

If you have any questions about how we handle your personal data or wish to exercise any of your data protection rights, please do not hesitate to contact us directly. We are dedicated to resolving any concerns promptly and transparently. Moreover, if you feel that your concerns have not been adequately addressed, you have the right to contact your local data protection authority to seek further guidance or file a complaint. This step ensures that you have additional avenues for resolution, reinforcing our commitment to your data privacy.

- 9 - Cookie and Privacy Settings

When you comment on our site, you can choose to save your details in cookies, making future comments more convenient. These cookies last one year. Visiting our login page triggers a temporary cookie to check browser compatibility, discarded when you close your browser. Login and screen option cookies enhance your browsing experience, with specific durations outlined in our policy. If you edit or publish content, a cookie tracks your activity for one day to ensure a seamless experience.